RETAIL360 The Intelligent Business Operating System
Your business already has data. RETAIL360 helps you make sense of it — turning the sales, stock, payment and customer information your business already generates into useful intelligence, timely alerts and practical recommendations.
Recording the Business Is Not the Same as Understanding It
Most business systems are good at recording transactions. They record what was sold. They record what was bought. They record what is in stock. They record payments and customers. RETAIL360 takes the information already being generated by your business and turns it into useful intelligence, timely alerts and practical recommendations.
Every Key Activity of Your Business, One Intelligent Platform
Depending on your business, RETAIL360 can include:
Already have a POS, ERP or other business system? RETAIL360 does not necessarily require you to replace it. It can operate as an intelligence layer on top of your existing systems, bringing information together and adding capabilities your current system may not have.
Imagine a System That Tells You Why
Imagine having a system that doesn’t just show you yesterday’s sales, but tells you:
“Sales are down 8% this month. The main reason is that five of your normally fast-moving products have been out of stock.”
“Your stock is worth KES 12 million, but KES 2.1 million has moved very slowly over the last six months.”
“Your sales have increased, but your profit margin has fallen because of increased discounts and supplier costs.”
“14 regular customers have not purchased from you recently. These are the customers most likely to return based on their previous buying patterns.”
That is the difference between a system that records your business and one that helps you run it.
Your Business Has a Second Pair of Eyes
RETAIL360 continuously analyses the information flowing through your business.
What’s Making You Money?
Understand which products, services, customers, branches and activities contribute most to your profit.
Where Is Your Money Stuck?
Identify slow-moving stock, excess inventory, outstanding customer balances and other areas tying up working capital.
What Is Likely to Happen?
Identify potential stock shortages, changing customer demand, declining sales and other emerging risks.
Where Are You Losing Money?
Identify unusual discounts, margin pressure, stock discrepancies, unusual transactions and other potential sources of leakage.
Where Is the Opportunity?
Identify customers to follow up, products to promote, items to reorder and opportunities to increase sales.
What Should You Do Next?
Instead of giving you another complicated report, RETAIL360 turns information into simple recommended actions.
Not a Full Store — a Productive One
Inventory is one of the biggest investments in many businesses. RETAIL360 helps you understand more than just the quantity of stock on hand.
The objective is simple: not just to have a full store — but to have productive inventory that generates returns.
- What is selling quickly
- What is selling slowly
- What is not moving
- What may run out soon
- What you may have too much of
- What is tying up too much money
- What should be reordered
- What may need to be transferred
- What should be promoted
- What should be reviewed before purchasing more
Understand What Actually Makes You Money
High sales do not always mean high profits. RETAIL360 analyses sales, costs, pricing, discounts and other business information to help identify:
Protect Your Business From Unusual Activity
Business owners cannot watch every transaction. RETAIL360 continuously looks for unusual patterns and brings them to your attention — for example:
The objective is not to accuse employees or customers. It is to help management notice something unusual early enough to investigate.
Know Your Customers Better
RETAIL360 brings customer information together into a single view, instead of showing only a customer’s latest transaction. Depending on the business, this can include:
AI can then help identify customers who may need attention, customers who have become inactive, and opportunities to increase customer value.
Turn WhatsApp Into a Business Channel
Customers increasingly communicate with businesses through WhatsApp. RETAIL360 can connect business operations with WhatsApp so customers can interact with the business more easily. Depending on configuration, customers can:
An AI assistant can handle many routine enquiries 24/7, while complex matters are handed over to employees — meaning fewer unanswered enquiries and fewer opportunities lost simply because nobody responded in time.
The Owner Doesn’t Have to Sit in the Business
One of the biggest benefits of intelligent business systems is visibility. The owner can receive business updates through channels such as:
The owner doesn’t need to open five different reports to understand what needs attention.
Watch
- 11 items may need attention
- Slow-moving stock has increased
- 3 unusual transactions require review
- Several customer accounts are overdue
Opportunities
- Several regular customers have become inactive
- Demand is increasing in selected products/services
Recommended
- Review these transactions
- Follow up these customers
- Review these stock items
- Follow up outstanding payments
Built for Unreliable Internet
RETAIL360 is designed for businesses where Internet connectivity cannot always be relied upon. Core business operations can continue when connectivity is unavailable, with information synchronised when the connection returns.
Unreliable Internet should never mean “the system is down, so we cannot work.”
Protect Your Business Data
Your business information should not depend on one computer sitting in one office. RETAIL360 supports automated backups that can be scheduled according to the business’s needs, to destinations including:
Built to Work With Your Business
Start Fresh
Use RETAIL360 as your primary business management system.
Connect to Your Existing System
Already have a POS, ERP, accounting or inventory system? RETAIL360 can potentially connect to it and add an intelligence layer without requiring an immediate replacement.
Grow With Your Business
Start with the capabilities you need today and expand as your business grows.
Intelligence Across the Entire Business
Instead of each department or system holding a separate piece of information, management gets a clearer, connected view of how different parts of the business affect one another.
AI That Explains the Business in Simple Language
You don’t need to be a data analyst. You can simply ask:
The system analyses the available business information and explains the answer in ordinary business language.
Not Just Large Corporations
RETAIL360 is designed with the realities of growing businesses in mind — businesses that:
The goal is to bring intelligent business management within reach of ordinary businesses, not only large corporations.
Who Can Benefit From RETAIL360?
Particularly relevant to businesses that sell products, manage inventory, serve repeat customers, handle transactions or operate multiple locations.
Retail & Distribution
Automotive
Professional & Service Businesses
B2B Businesses
Multi-Branch Businesses
RETAIL360 can provide a unified view across branches, stores, warehouses, sales teams, customers, inventory, revenue and profitability — allowing owners and management to compare performance and understand what is happening across the business.
Your Existing System Tells You What Happened. RETAIL360 Helps You Understand What It Means.
One Platform. One View. Better Decisions.
Operations
- Sales
- Inventory
- Purchasing
- Suppliers
- Branches
Customers
- CRM
- Enquiries
- Quotations
- Communication
- Customer History
Finance
- Payments
- Credit
- Debtors
- Profitability
- Margins
Control
- Employee Activity
- Transaction Monitoring
- Audit Trails
- Alerts
Intelligence
- Analysis
- Forecasting
- Recommendations
- Business Insights
Engagement
- Notifications
- Automated Reports
- AI Assistance
Not Just Automation — Intelligence
Automation helps a business do things faster. Intelligence helps a business make better decisions. RETAIL360 brings the two together.
RETAIL360: Your Business. Your Data. Your Intelligence.
A smarter way to run, understand and grow your business. Want to see what your own business data could reveal?
Building Intelligent Enterprises Across Africa · From Infrastructure to Intelligence · Building Intelligent Enterprises Since 2012 · Enterprise Technology • Retail • AI • Cloud • Business Intelligence